Refunds issued in the following manner:
- Unopened – 20% restocking fee
- Opened, but non-installed – 20% restocking fee
- Opened, partially installed – Contact Us for Details
- Opened, completely installed - Will not be accepted
*Custom built products such as Halos installed into new headlights, fog lights, or any other custom built or assembled merchandise can not be returned for refund under any circumstance.
Merchandise can be returned for a refund or exchange within 14 days from the day you receive your item. Merchandise returned within 30 days will be issued a store credit. All items must be unused and fully intact to receive a refund or exchange. Your return will be processed within 5 business days of being received at our warehouse and refunds will be issued based on the original method of payment. Original shipping is not refunded and all items returned for a refund are subject to a restocking fee. Please allow 1-2 billing cycles for the refund credit to appear on your statement.
All items needs to be authorized before being sent back. Please open a ticket if a return is needed and provide all information including your invoice number and reason for the return. If a shipment is missing any parts, the customer must notify Flashtech no later than 5 business days from date of delivery. All customer are responsible for replacing any missing parts after 5 days.
A PICTURE MUST BE PROVIDED OF DAMAGED PARTS
When packages appear damaged on arrival, take pictures of the container before opening the package. If you discover a damaged part after opening the package, please notify the carrier immediately. Flashtech provides properly packaged contents at the time of carrier pickup. Insurance is not placed on any orders unless otherwise instructed by the customer. Flashtech is not responsible for broken shipments where insurance is not requested. Please contact us if you wish to add insurance to your order.
Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.